COMPANY 68

VISIT MAFOI CONUSLTANT WEBSITE FOR APPLYING

Manager - CRM
Posted date: 06 may 2010 | Email this job | | Print this job Job Reference : JC/5129/2010
Position Type : Permanent
Market Sector : Sales
Start Date : 06 May 2010
End Date : 31 May 2010
Location : Pune, Maharashtra
Salary : Rs500,000 - Rs700,000 per year
Contact : Gibin.jayaprakash, Ma Foi Randstad, India
Phone : 02267232124


Description
1) Customer Relationship Management for Pune Location
Position – 1
Gender – Male / Female
Designation – Manager Level
Qualification – Graduate in any discipline + diploma or MBA would be an added advantage
Domain expertise – Should have background experience from real estate sector

Relocation – 1st preference for localite, if candidate willing to relocate, relocation expense and accommodation has to be borne by the individual.
Salary -
JD

1) handover of the new sale along with a handover note & Brokerage/Referral sheet signed by customer.
2) necessary follow up letters for the outstanding.
3) Responsibity to escalate if there is any issue / concern that the customer has on account which he is not paying.
4) NOC requests , assistance in registration activity and any other update / information related to the buildings.
5) Billing to be done in SAP, MIS , refferal and brokerage disbursal.....basically all activities related to billing and SAP
6) Responsible to also reconcile with the accounts team. In addition to this she will also be responsible for maintenace of the database and will be making changes if any requests come in for change in contact details etc.
7) Would be looking after the complete registration process from writing the agreements, to co-coordinating with the banks, co-coordinating with the customer and with the required officials too.
8) execution of the Deed of apartments.
9) He will be responsible to ensure that all sign offs are maintained and updated.
10) Ensure a proper system is in place for redressal of complaints.
11) To be the Point of Contact for the Project (Customer Interaction).
12) Collections.
13) Extra Activity for Customers.
a. To initiate and undertake an activity event to delight customers.
14) CAPS/ Customer Feedback.
a. Discuss Customer Feedback for Root Cause Analysis (RCA).
b. To actively gauge customer expectations and requirements and share with management
from time to time feedback / initiatives to bring about changes wherever required.
15) Customization.
To work in tandem with projects and customers in getting customization carried out in the project for customers handled.